Shipping policy

At Ela Atelier, each piece is carefully prepared and inspected before it is shipped. Please review the following information regarding production, shipping, and delivery.

Production Time

Custom and made-to-order pieces typically require 3–6 weeks for production after final design approval and receipt of any required payment.

Please allow up to 60 days for production in the event of stone sourcing, material availability, manufacturing, quality control, or other unforeseen delays.

Production time begins once the final design/CAD has been approved and all required order details have been confirmed. Design consultations, CAD development, and revisions are not included in the production timeframe.

Shipping Time

Shipping time is separate from production time. Once your piece has completed production and quality inspection, you will be notified when it is ready to ship.

Delivery times vary depending on the destination, shipping carrier, and service selected. Any delivery dates provided by Ela Atelier or the shipping carrier are estimates unless otherwise expressly confirmed in writing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your information carefully. If you notice an error in your shipping address, contact Ela Atelier as soon as possible. Once an order has shipped, we may not be able to modify or redirect the delivery.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Tracking & Delivery

When tracking is available, tracking information will be provided once your order has shipped.

Customers are responsible for monitoring their shipment and making appropriate arrangements to receive it.

For higher-value pieces, Ela Atelier may require signature confirmation upon delivery for additional security.

Lost, Delayed or Damaged Shipments

Shipping carriers occasionally experience delays outside of Ela Atelier’s control. If your shipment is delayed, please contact us and we will assist you in reviewing the shipment status with the carrier.

If a package arrives visibly damaged, please retain all packaging and contact Ela Atelier promptly so we can assist with the appropriate next steps.

Claims involving lost or damaged packages may be subject to the shipping carrier’s investigation and claim procedures.

Weddings & Time-Sensitive Orders

If your jewelry is needed for a wedding, special event, travel, or another specific date, please communicate the required date before placing your order.

We will confirm whether the requested timeframe is feasible. Unless expressly confirmed in writing by Ela Atelier, production and delivery dates should be considered estimates.

Local Pickup

When local pickup is offered, you will be contacted once your piece is ready. Please wait for confirmation from Ela Atelier before arranging pickup.

International Shipping

International orders, when available, may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Customs processing may also result in additional delivery time outside of Ela Atelier’s control.

Questions About Your Shipment

If you have questions regarding the production or shipping status of your order, please contact Ela Atelier using the contact information provided on our website.

By placing an order with Ela Atelier, you acknowledge and agree to this Shipping Policy, along with our Terms of Service and Return & Refund Policy.